One of the most influential books I have read in my knowledge management career is Process Consultation Revisited by Edgar Schein. I would like to share the 10 principles of process consultation here as a reminder for me and as they may be of use to other knowledge managers or anyone involved in a ‘helping’ relationship:
1. Always try to be helpful.
2. Always stay in touch with the current reality.
3. Access your ignorance.
4. Everything you do in an intervention.
5. It is the client who owns the problem and the solution.
6. Go with the flow.
7. Timing is crucial.
8. Be constructively opportunistic with confontive interventions [i.e. balance going with the flow with taking some risks].
9. Everything is data: errors will always occur and are the prime source for learning.
10. When in doubt, share the problem.
Mother Appeaser 
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